Production Support Specialist

Vacancy Description

The Production Support Specialist monitors systems to ensure they perform properly and also prevents and solves problems.


Responsibilities:

• Deliver frontline Linux and Windows production system support to hundreds of servers (most of which are mission critical)
• Work with other highly specialized teams/individuals to keep production systems running smoothly 24/7
• Troubleshoot latest Unix/Linux technologies
• Keep abreast of latest computing technologies and trends
• Provide timely and consistent support, acknowledging and recording all incidents and requests
• Monitor and escalate requests as required
• Create documentation
• Additional projects as required


Requirements:

• 2-3 years experience in a Linux support role
• Knowledge of system security log facilities init and startup processes
• Excellent Shell Scripting Skills
• Working understanding of:
o Linux/Unix/RHEL including process management
o TCP/IP and associated services (e.g., DNS, DHCP)
o Apache/Tomcat/JBoss or other web servers
• Exceptional troubleshooting skills
• Ability to work well under pressure
• Strong interpersonal skills and the ability to work in a team environment
• Good level of English (verbal and written) and good general communication skills
• Flexible to work a rotating schedule including evening and weekend shifts and rotating on-call pager duty
• Related education/certification